Hiring the Right Team: Essential Tips for Self-Storage Facility Owners

Your self-storage team plays a critical role in your business’s success. From managing day-to-day operations to providing excellent customer service, hiring the right people is essential. Here are tips to help self-storage owners build a reliable and efficient team. 

Define Roles Clearly 

Start by crafting detailed job descriptions. Include specific responsibilities (e.g., handling tenant accounts, maintaining the facility), necessary skills (e.g., communication, technical proficiency), and expectations. Clear guidelines help attract the right candidates and set them up for success. 

Prioritize Customer Service Skills 

Customer service is a cornerstone of self-storage operations. Staff interact with tenants regularly, so hire people with strong communication skills and the ability to resolve conflicts calmly. During interviews, ask scenario-based questions like, “How would you handle a tenant upset about a late fee?” to assess their problem-solving approach. 

Evaluate Technical Skills 

Modern self-storage facilities rely on technology, such as management software and automated systems. Look for candidates with experience in similar tools or a willingness to learn. Highlight the systems you use, like 6Storage, during the interview to gauge their comfort level. 

Hire for Reliability and Independence 

Self-storage roles often require employees to work independently. Assess a candidate’s ability to manage tasks without direct supervision by asking behavioral questions like, “Tell me about a time you handled multiple priorities on your own.” Checking references can also confirm reliability and accountability. 

Align Candidates with Your Values 

Hiring someone who fits your company culture can enhance team cohesion and boost employee retention. Share your mission and values during the interview and observe 

Offer Competitive Benefits 

Attract top talent by offering more than just a paycheck. Flexible scheduling, training programs, and growth opportunities can make your facility an appealing workplace. Be clear about these benefits during interviews to stand out in a competitive market. 

Plan for Ongoing Training 

Once hired, staff need proper onboarding and continuous training. Introduce them to your systems, such as self-storage software, and regularly update them on industry best practices. Well-trained employees are more confident, efficient, and effective. 

Build a Long-Term Team 

Invest in your employees’ development through mentorship, recognition, and opportunities to grow within your company. A happy, engaged team reduces turnover and boosts your facility’s reputation. 

Hiring for your self-storage business is about more than filling roles—it’s about building a team that elevates your operations. With clear processes and the right people, your facility can thrive. Equip your team with tools like 6Storage to streamline workflows and support outstanding service, helping your business stand out from the competition.