5 Ways to Help Your Self Storage Tenants Help Themselves

 

Customer service trends in self storage move away from face-to-face assistance and toward contactless communication. 

Why? Because that’s what customers want. 81% of all customers attempt to take care of matters themselves before reaching out to a live representative. This doesn’t make your self storage staff obsolete. But it does open the door for more automated and online services to be put front and center, which can streamline your operations and keep your tenants happy. 

Here are five ways to help your storage facility tenants help themselves.

1. Website

Experts know that customers are turning to the web for everything from shopping to finding local businesses to even trying to identify an odd new plant that just sprung on their front lawn. 

Your next tenant is on the internet right now comparing the price points, unit sizes, security features, and locations of nearby storage facilities.  If your community is searching online for storage solutions, and you don’t have a website for them to find, you will lose potential revenue. Search engine optimization and a user-friendly website can help kick competition to the curb and increase revenue. An initial investment in a great self storage website pays off big time by capturing customers’ attention and increasing tenant occupancy.  

2. Social Media

While Google is a popular method for searching the web, many people treat social media platforms like search engines. People utilize Facebook and Instagram to see if your business is active, read reviews from real customers, view facility photos, and read comments from your followers. Many customers also see messaging through social media accounts as one of the best ways to contact a business with their questions. Make sure you have an engaging social media presence to draw them in.

3. Self Storage Tenant Portal

Customers want to make secure payments online instead of driving to hand in a check or giving their credit card number over the phone.  In fact, 90% of consumers expect an online portal for customer service. 

If tenants can make payments in an app or browser from their phone while on the go, that’s even better! The name of the game is convenience. By Making payment processing more effortless, you can increase the reliability of on-time payment deliveries.   

 

4. 3D Self Storage Calculator

Take the guesswork out of rentals. Many tenants want to figure out the dimensions of the storage unit they need without visiting the facility. 

Having an advanced 3D storage calculator on your website lets your tenants piece details together from their couch before they have to play Tetris with their heavy boxes and furniture at the facility.  

5. Email/SMS Notifications for Self Storage Tenants

Email and text messaging can be the fastest, surest, and most convenient way to contact people these days. If a tenant needs to receive an invoice, payment receipt, or get notified of an updated facility policy, email or SMS messaging is the best way to go. 

This allows them to read it at a time or location where a phone call might not be possible and respond in kind. Also, automated messaging reduces the amount of time your facility staff spends contacting tenants.  

Succeed with Self Storage Solutions from 6Storage

Letting your customers take the lead on their own customer service experience might seem counterproductive to many tried and true methods. Still, the trends show us that customers are more satisfied when they have all the tools at their disposal, even if they need to ask for in-person assistance from time to time. 6Storage’s self storage management software helps get your facility online and automated to meet this demand. 

Owning and operating self storage facilities requires a strong foundation in order to succeed. Accelerate achievements with smart self storage solutions. 

From Mac-supported, cloud-based self storage management software to a reliable remote gate access system, 6Storage offers user-friendly support to the self storage industry. In addition, 6Storage offers website services and an advanced storage calculator. We back up all of our services with 24/7 live chat support. 

If you’re looking for affordable self storage solutions designed by industry experts offered at competitive prices, look no further than 6Storage! Contact us to level up your storage business and experience our white-glove service.